Home » TFC Subscription Frequently Asked Questions (FAQs)
TFC Subscription Frequently Asked Questions (FAQs) 2017-04-06T00:08:06+00:00

There are many questions about the TFC IPTV Subscription, How Video On Demand works and Installation of the TFC IPTV Set Top Box.  

If you can not find your answers here please visit our contact page and post your question and we will answer promptly.

(To view answer to the questions, just click on the black plus sign.)

SUBSCRIPTION Questions 2017-02-22T03:48:13+00:00
  • What is TFC IPTV and Video On Demand? 

ABS-CBN Global’s TFC IPTV is a service that provides you with convenience in in choosing the Pinoy TV shows you would like to watch any time you want with ease and convenience. All the Kapamilya programs here are delivered through broadband connection (Cable, Fiber, DSL, etc). Rest assured that the content is always new and up-to-date 4-5 hours after aired in Manila with lesser interruptions from advertising with convenience of using DVD/VCR capabilities, allowing you to pause, rewind, fast forward or play.

Video on Demand or VOD provides you with the flexibility and convenience of watching your favorite ABS-CBN shows at your most convenient time. You can easily catch up and follow the storyline with its archived content dramas and teleseryes since their first episode. The television programs will be stored for from 12 days to 2 weeks for the day-to-day shows such as “Wowowee” and “TV Patrol” or three months for shows aired once in a week. The content is always new and updated for the audience 4-5 hours following the airtime in Manila and with lesser advertising-associated interruptions that enables you to pause, rewind, fast forward or play.

  • What are the TFC packages offered with new TFC-IPTV?  There are 5 subscription packages you can choose from: 1. TFC Plus 2. TFC Live 3. TFC Premium 4. Lifestyle 5. TFC Lite
  • What is the content of the available packages? 

The following are the content of the packages:

  • What is TFC Premium Package? 
  1. The package offers complete content with all the channels: Radio Channels, KARAOKE Channel, Lifestyle, COG, ANC, TFC and COG.
  2. Provides subscribers with a weekly Live Channels program schedule through EPG in the Main Menu.
  3. Allows subscribers to view TFC programs through Linear or live streaming viewing option as well as catch up the Pinoy shows you missed via VOD
  4. Allows TFC access even though subscribers are far from their respective homes via TFC Everywhere.
  5. Access to archive content and current episodes on VOD.
  6. Purchase and enjoyment of the most recent Filipino Movies and Sports events with the PPV feature.
  • What is Karaoke on Demand? 
  1. Karaoke on Demand only requires you to plug in the microphone at the back of the TFC IPTV box to start your singing session.
  2. Does not need to purchase for song chips
  3. Does not require significant amount for Karaoke machine
  4. Hassle-free song upgrades including teleserye theme songs
  • What is TFC Plus Package?  
  1. The package responds to the demand for TFC Plus with add-on channel that is dependent on the necessities of subscribers.
  2. Allows subscribers to enjoy TFC with an option to enjoy another Channel
  3. The package has three options:
  • TFC + Movies or Teleserye Classics (Cinema One Global)
  • TFC + Sports or Shut-Out Entertainment (BRO)
  • TFC + Food, Travel, Home and Self (Lifestyle)

4. It also provides PPV access

  • What is TFC Lite Package? 
  1. Though not limited, TFC Lite Package is positioned for the existing DirecTV and Cable subscriber having DVR subscription.
  2. Better positioned for switch strategy as it permits viewers to watch his or her favorite TFC programs on the “LIVE” format.
  3. Catch-up the missed program schedule by viewing the program via on demand feature.
  • What is TFC Live Package? 
  1. The package is positioned for the price sensitive HHs in the areas where the TFC is unavailable for subscribers of DISH or those on cable.
  2. It aims at the segments of subscribers who wish for linear viewing for TFC such as the existing cable subscribers.
  3. It is also expected not to have VOD content since it is a live stream service.
  • What is TFC Lifestyle Package? 
  1. Lifestyle Network is considered as the latest premium channel from TFC.
  2. It is designed for the U.S. market, which highlights programs offering individual empowerment, life expansion and personal improvement.
  3. Shows offered here focus on home, travel, food and self.
  • What are the terms and conditions of TFC IPTV subscription?
  1. The amount for package subscription will be charged to credit card every month.
  2. You will be under a one-year contract once subscribed.
  3. To cancel your subscription, you need to return the box and pay cancellation fee of $125. You will be charged another $125 upon failure to return the box.
  • What is the subscription period for TFC IPTV?
  1. You will be under a one-year contract once
  2. You are subscribed to TFC IPTV.
  • How to cancel TFC IPTV subscription?

To cancel your subscription, you need to return the box and pay cancellation fee of $125. You will be charged another $125 upon failure to return the box.

  • How to return TFC equipment?

You need to return the set-top box and pay cancellation fee of $125 if you want to cancel your TFC IPTV subscription. Take note that you will be charged another $125 if you fail to do so within 90 days from subscription and no-pro-rated amount will be deducted from your fee for the remaining time of subscription.

  • How to upgrade or downgrade TFC IPTV subscription?

Subscribers are not allowed to downgrade (moving from higher-priced subscription to lower-priced subscription) within your one-year LOCK-IN commitment. However, you can still upgrade it any time. There is actually no limitation to the number of downgrades or upgrades. Exception: You can switch TFC plans of the same price. For instance, switching movie channel options in your TFC Plus plan (you can switch your Bro channel to Cinema One) or TFC News Package and TFC Live Package.

TFC INSTALLATION & ACTIVATION 2017-02-27T01:27:08+00:00
  • How to install TFC IPTV VOD? 

Install your TFC IPTV VOD by following the Quick Reference Guide along with the videos provided on the TFC Installation page of the website.

  • How to set the time on the TFC IPTV Set Top Box?
  • How to upgrade the TFC IPTV Set Top Box to the latest firmware?

Whenever there will be a newer firmware version upgrade, just follow the on-screen instructions and ensure that the power is ON all the time when performing this.

  • How to change the Set Top Box Password? 

Reset your Set Top Box password by pressing MENU on your remote control, select Setup and then press Locks. Key-in the last four Receiver ID digits, select Change Password and then create a new password.

  • What does the Set Top Box Password Control? 

Set Top Box Password controls the parental settings of TV or video choices on IPTV.

  • How to configure the Set Top Box for a WIFI connection? 

Follow the following steps in configuring your Set Top Box for wifi connection:

a) Determine a free Ethernet socket on the Broadband router b) Determine the LAN/Ethernet socket on STB or TV set c) Connect the two sockets together

  • How to Activate the TFC IPTV Set Top Box?

Activate your TFC IPTV subscription by calling the toll free activation number of Pinoy Online TV shown on the screen so that your Set Top box will be activated.

TFC Pay-Per-View 2017-02-22T02:28:29+00:00
  • How long can the PPVs be accessed once it has been ordered?

You can order PPVs through your own remote and accessed your ordered movie within 24 hours.

  • How to purchase PPVs using the TFC IPTV Set Top Box? 

Purchase PPVs trough TFC subscription through which you will be committed to use it for one year. Just contact Pinoy Online TV to send you the Set Top box for installation.

  • Why are PPVs offered online are cheaper than those offered on IPTV and DTH? 

PPVs offered at pinoyonlinetv.com are cheaper because their price is based on the online movie subscription standards of the industry. This needs to be consumed through laptop computers and desktop as well as through mobile devices and tablet. This option also makes the high quality video viewing opportunity for end users easier.

TFC Everywhere

  • What is TFC Everywhere?

TFC Everywhere is a value added feature being offered to the subscribers of TFC IPTV who are already Premium Package subscribers. It allows subscribers to watch the same movies and shows from home TV anywhere, anytime they use iPad, mobile phone, tablet, iPhone and laptop without additional charge once verified as active TFC premium subscription package. TFC online viewing will be feasible through our own online platform pinoyonlinetv.com.

  • What can you get from TFC Everywhere?

Here are the benefits of your  TFC Everywhere subscription:

  1. Appropriate viewing experience so that the value of your TFC subscription will be expanded and strengthened.
  2. Fulfill the necessity of catching-up on the TV programs and shows you missed from the linear platform.
  3. Expand your viewing experience outside or inside your home.
  • Who is qualified for TFC Everywhere? 

TFC Everywhere can be subscribed by the existing subscribers of premium package on IPTV or DTH.

  • What are the devices that canbe used to access TFC Everywhere? 

TFC Everywhere will be accessible to different possible devices such as Laptop/PC, tablet, smartphone and  Smart TV.

  • What is the coverage of TFC Everywhere?

TFC Everywhere is accessible wherever you may be provided that you have Internet connection.

  • Is TFC Everywhere accessible in the Philippines?

As mentioned earlier, TFC Everywhere is accessible anywhere so long as you are still an active TFC Premium subscriber.

  • How to activate TFC Everywhere?

Follow the instructions below for the activation of your TFC Everywhere subscription:

  1. Registration to create your account on pinoyonlinetv.com
  2. When signed in, click on the button “ACTIVATE TFC EVERYWHERE”
  3. Enter the TFC Set Top Box or Smart Card Numberor enter the TFC Account Number appeared in your billing statement
  4. Enter the provided Activation Code
  5. Confirm the agreement with the TFC Everywhere Terms and Conditions
  6. Click the button “ACTIVATE NOW”
  7. You will be redirected to TFC Everywhere page to watch your favorite shows or movies anytime, anywhere.
TFC EVERYWHERE INSTALLATION & ACTIVATION 2017-02-22T00:58:58+00:00
  • How to install TFC Everywhere on an iPhone?

As soon as you have subscribed to TFC Everywhere plan, you are good to download the TFC App for your iPhone via App Store. Once the apps is installed, key-in your registered email address and password on the site and watch TFC videos on your phone.

  • How to install TFC Everywhere on an Android?

You need to have your TFC subscription complete so you will be able to download the TFC App for your Android via Google play. Once the apps is installed, key-in your registered email address and password  on the site and watch TFC videos on your phone.

  • How to install TFC Everywhere on an iPad?

Subscribe to TFC Everywhere package and then download the TFC App for your iPad through App Store. Once the apps is installed, key-in your registered email address and password on the site and watch TFC videos on your iPad.

  • How to activate the TFC Everywhere subscription?

Activate your TFC Everywhere by:

  1. Registration to create your account on pinoyonlinetv.com
  2. When signed in, click on the button “ACTIVATE TFC EVERYWHERE”
  3. Enter the TFC Set Top Box or Smart Card Numberor enter the TFC Account Number appeared in your billing statement
  4. Enter the provided Activation Code
  5. Confirm the agreement with the TFC Everywhere Terms and Conditions
  6. Click the button “ACTIVATE NOW”
  7. You will be redirected to TFC Everywhere page to watch your favorite shows or movies anytime, anywhere.
HOW TO ORDER TFC IPTV? 2017-02-27T01:49:19+00:00

You can order TFC IPTV online through subscription. Just fill-out the online TFC IPTV Subscription Agreement form at pinoyonlinetv.com and you are good to go. Rest assured that information in your online form is 100% secured.

  • Ordering TFC IPTV from Pinoy Online TV

Order TFC IPTV by going to the Pinoy Online TV website at pinoyonlinetv.com. Go to the subscription area then fill out the secure Subscription Form and submit it. TFC will process the first payment and verification when necessary. Your TFC IPTV Box will be mailed out to you.

  • How to Contact Pinoy Online TV

Contact Pinoy Online TV through its toll free landline or visit its website.

 

What is the TFC Subscription Plan Upgrade Policy? 2017-02-27T01:56:09+00:00

The TFC Subscription Plan Upgrade Policy as laid out by TFC USA is:

1. When you select your TFC Package and subscribe you are committed for 12 months.

2. You may upgrade the TFC subscription to an higher priced Package which includes additional programming during any of the 12 months.

3. Upgrading will not extend the 12 month contract period.

4. You can not  downgrade your subscription during the 12 month contract period.

4. After the initial 12 month contract, your contract switches to month to month and you may downgrade or upgrade at once a month.

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